Cancellation and Refund Policy

 

Effective Date: May 10 2020

Thank you for choosing Emmaonyirimba.com ("we," "us," or "our"). This Cancellation and Refund Policy outlines the terms and conditions related to cancellations, rescheduling, and refunds for our services. By engaging with our services, you agree to this policy.

 

1. Service Agreements and Commitments

All service agreements entered with Emmaonyirimba.com outline specific timelines, deliverables, and payment terms. This policy supplements those agreements to address cancellation and refund terms.

2. Cancellation by the Client

If you wish to cancel services, the following conditions apply:

  • Notification Requirement: Cancellations must be submitted in writing via email to hello@emmaonyirimba.com.

  • Notice Period:

    • For one-time projects: A minimum of 4 before the agreed start date is required.

    • For ongoing services: A minimum of 14 days before the next billing cycle is required.

  • Cancellation Fees: Cancellations may be subject to fees to cover work completed or resources allocated up to the cancellation date.

3. Refund Eligibility

Refunds are granted solely under the following circumstances:

  • Non-Commencement of Services: If we have not started work on your project, you may be eligible for a partial or full refund, depending on the nature of the services.

  • Delays or Non-Delivery: If Emmaonyirimba.com is unable to deliver services within agreed timelines due to our fault, a refund or credit may be issued.

  • Deposit Payments: Initial deposits are non-refundable unless otherwise specified in the service agreement.

Refunds are not granted under the following conditions:

  • Change of mind or circumstances on the client’s part.

  • Dissatisfaction with services delivered as per agreed specifications.

  • Failure to provide necessary information, approvals, or resources to emmaonyirimba.com

4. Force Majeure

If services cannot be delivered due to circumstances beyond our control (e.g., natural disasters, strikes, or governmental restrictions), we may reschedule services or issue partial refunds at our discretion.

5. Rescheduling Services

If you wish to reschedule services:

  • Requests must be made in writing with a minimum notice period of 7 days.

  • Rescheduling is subject to availability and may incur additional charges for adjustments to timelines or resources.

6. Dispute Resolution

If you believe you are entitled to a refund or dispute a cancellation fee, please contact us at hello@emmaonyirimba.com to initiate a review. We aim to resolve disputes amicably and fairly within 7 days

7. Payment Processing

Refunds, where applicable, will be processed through the original payment method within 7 days after approval. Clients are responsible for any bank charges, currency conversion fees, or related transaction costs.

8. Amendments to This Policy

We reserve the right to update or modify this Cancellation and Refund Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our services indicates acceptance of any changes.

9. Contact Us

If you have questions about this Cancellation and Refund Policy, please reach out to us:

  • Email: hello@emmaonyirimba.com